Frequently Asked Questions (FAQs)
P.E.T. for Adult Education

Click a link below to view the associated frequently asked questions.

[Learn About P.E.T.]   [General Usage]   [Troubleshooting]

Learn About P.E.T.

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General Usage

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Troubleshooting

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Learn About P.E.T.

  1. What is P.E.T.?
    2.
  2. P.E.T. stands for Personal Empowerment through Type. P.E.T. is an easy to use Web-based teaching and learning style assessment and management tool based on the work of Carl Jung and the research of Dr. Patricia Cranton and Dr. Robert Knoop. P.E.T. correlates personality preferences with learning styles, teaching styles, conflict resolution, leadership, management, problem solving, stress and teamwork.

    To learn about P.E.T. and its many features and benefits, please read the Product Overview.

  1. How do I purchase P.E.T.?
    2.
  2. You may purchase P.E.T. by contacting our sales department via phone (1.506.622.2725) or e-mail (customer.service@atoya.ca).

  1. What does P.E.T. stand for?
    2.
  2. P.E.T. stands for Personal Empowerment through Type. P.E.T. is an easy to use Web-based teaching and learning style assessment and management tool based on the work of Carl Jung and the research of Dr. Patricia Cranton and Dr. Robert Knoop. P.E.T. correlates personality preferences with learning styles, teaching styles, conflict resolution, leadership, management, problem solving, stress and teamwork.

    Learn more about P.E.T.

  1. Is purchasing further upgrades required?
    2.
  2. No, since P.E.T. is a Web-based product no upgrades are required – updates to the product happen automatically.

  1. What research has been done to prove this program works?
    2.
  2. Based on Carl Jung's Theory of Psychological Type, the development and testing of the P.E.T. Type Check took place over the past decade by Drs. Patricia Cranton and Robert Knoop. Read the complete Validity and Background document online.

  1. How does P.E.T. Learning Styles Solution compare to other learning styles programs such as Myers Briggs?
    2.
  2. P.E.T. offers several benefits that other learning styles assessment tools do not. Since P.E.T. is a Web-based data management tool and not paper-based, information can be tabulated and correlated with just a click of a button.

    P.E.T. and Myers Briggs Type Instrument are both based on Carl Jung's theory of psychological type. In assessing psychological type, P.E.T. keeps with Carl Jung's theory, ensuring attitudes and functions, introversion and extraversion are not measured separately. Jung was clear that every person possess some of each of the psychological type characteristics. P.E.T. also does not require an either/or response. The Type Check statements are responded to with a choice of five responses, ranging from a strong 'yes' to a strong 'no'.

    P.E.T. offers a profile rather than a label, and includes the option of viewing your personalized graph. The graph allows you to view the strength of your preferences and view the differentiation between your dominant and auxiliary functions. P.E.T. also has resources for development growth.

  1. Are workshops available?
    2.
  2. Certified facilitators of P.E.T. are available to provide workshops in your area. Hands-on interactive workshops or teleconferences are both available. For further information, contact us at facilitator@atoya.ca.

  1. Is the setup of P.E.T. time consuming?
    2.
  2. Setup for P.E.T. can be done very quickly and easily when you use the templates provided for uploading and importing your professor and student information. If your institution has its own Web portal, setup is even easier - simply connect to P.E.T. via an icon within your portal to send us specific user information and the user is automatically logged in to P.E.T.

  1. Is there product support?
    2.
  2. Atoya Inc. provides the following means of product support:

    Live Chat - available on site 9:00 AM - 6:00 PM EST
    Phone - Customer Service: 1.506.622.2725
    E-mail - customer.service@atoya.ca

  1. Does my access to this program expire?
    2.
  2. The program is sold as a site license on an annual basis, so if you have an account it will be accessible as long as your organization continues to subscribe to P.E.T.

  1. Do I need software or a CD to run P.E.T.?
    2.
  2. P.E.T. is an Internet-based application; therefore, a CD is not necessary. The only software required for P.E.T. is a Web browser and the Flash plug-in. Please read the System Requirements for more details.

  1. What are the system requirements for P.E.T.?
    2.
  2. The system requirements for P.E.T. are located at:
    System Requirements

  1. Where do I find the privacy statement?
    2.
  2. Our privacy statement is located at:
    P.E.T. Privacy Statement

  1. What hours do you provide online support?
    2.
  2. Online support is provided via Live Chat Online from 9:00 AM - 6:00 PM Eastern Standard Time (EST); however, you can reach us after hours by sending an e-mail message to: customer.service@atoya.ca.

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General Usage

  1. Is there a limit to the number of times I can log in to P.E.T.?
    2.
  2. No, you can log in to P.E.T. as many times as you want, providing your site license is valid.

  1. Can I stay logged in to P.E.T., or do I have to log in each time I want to access it?
    2.
  2. You will stay logged in to P.E.T. as long as you are actively using the program. After a 60-minute period of inactivity, you are automatically logged out of the P.E.T. Program. This is a security measure, which will help keep your information private and prevent others from accessing your account.

  1. Can I extend my timeout period?
    2.
  2. The timeout period is standard for all P.E.T. users and cannot be extended.

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Troubleshooting

  1. The Student cannot see his/her profile when clicking the [My Profile] button, what does the individual do?
    2.
  2. Please choose your operating system below for more information:

    Windows

    Mac OS9

    Mac OSX

  1. My password is not working, what do I do?
    2.
  2. One possible reason for this is that you previously changed your password and attempted to log in with your original password. If you remember changing your password and know what the new password is, log in using your original Login Name and the new Password you created. If you cannot remember your new password, or are still having problems, contact the person indicated below.

    Organization Level
    If a problem continues, please contact us by e-mail at customer.service@atoya.ca.

    School Level
    The Organization Administrator has access to passwords. If you are unable to contact your organization administrator or if a problem continues, please contact us by e-mail at customer.service@atoya.ca.

    Professor Level
    The School Administrator has access to passwords (unless you have marked your profile as private). If you are unable to contact your school administrator or if a problem continues, please contact us by e-mail at customer.service@atoya.ca.

    Student Level
    Your Professor can provide your Login Name and Password for P.E.T.


  1. I have successfully logged in to P.E.T., but when I click the [Begin Type Check] button I cannot see anything in the Type Check window.
    2.
  2. It sounds like you need to install the latest Flash plug-in, one of the system requirements for the P.E.T. Program. To get the Flash plug-in, go to http://www.adobe.com/downloads/ and click the [Download] link for the Flash Player. Follow the download instructions.

  1. How can I tell which version of the Web browser I am using?
    2.
  2. Please choose your operating system below for more information:

    Windows

    Mac OS9

    Mac OSX

  1. I am using Internet Explorer on a Mac and I downloaded a new version of the Web browser, but I cannot find where the new download went. How can I find it?
    2.
  2. Many versions of Internet Explorer for Mac use a feature that causes all downloads to go to a common location on the computer. This helps keep your downloads organized, but may cause some confusion as to where they go. Please choose your operating system below to learn how to track down your download location.

    Mac OS9

    Mac OSX

  1. When I roll over the menu at the top of the screen, the dropdown menus do not display.
    2.
  2. This has been reported by users on Macintosh computers running Internet Explorer 5.0 or earlier. If this applies to you, please go to:
    http://www.microsoft.com/mac/products/internetexplorer/internetexplorer.aspx?pid=internetexplorer and download the newest version of IE for your operating system. If you are unsure of which version of the Web browser you are running, please refer to the How can I tell which version of the Web browser I am using? FAQ above.
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